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:: Employees And Customers Satisfaction In UAE Banks ::

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MessagePosté le: Dim 9 Juil - 04:06 (2017)    Sujet du message: Employees And Customers Satisfaction In UAE Banks Répondre en citant

Employees and Customers Satisfaction in UAE Banks
by Abdelkarim Kitana
rating: ( reviews)

>>>DOWNLOAD BOOK Employees and Customers Satisfaction in UAE Banks
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Employees’ satisfaction and customers’ satisfaction are an area of interest for the management and leadership in all types of organization and companies, but more so in the service sector,because the core business is the customers, without customers there is no profit and the service sector experiences has a shortage of customer satisfaction and lack of employees’ satisfaction.This quantitative study investigated the relationship between the employees' satisfaction and customers' satisfaction in the Islamic and conventional banks of United Arab Emirates.No previous study has founded on any of Islamic banks and conventional banks in UAE.A survey undertaken of 308 employees and 301 of customers and the relation of different variables with employees’ satisfaction and customers’ satisfaction researched.The results showed employees at Islamic banks are more satisfied with work more than conventional banks, moreover, employees of Islamic banks stated that the most three factors satisfy them are communication with staff, work environment and appreciation. In addition to, employees at Islamic banks are looking for more benefits, increasing number of the staff and better team of management.

price: $71.00
bound: 168 pages
publisher: LAP LAMBERT Academic Publishing (April 6, 2017)
lang: English
isbn: 3843391556, 978-3843391559,
weight: 10.6 ounces (

Employees and Customers Satisfaction in UAE Banks Abdelkarim Kitana
Employees and Customers Satisfaction in UAE Banks download free cloud

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(2) Adverts and awareness mechanisms have been multiplied to disclose about new products and services introduced including ATM serviceCitibank is strongly committed to enhancing customer satisfaction every day through a number of regular trainings customised to all levels of responsibility from new graduates to mid-hires and senior managementTangibles -0.018 0.685 Negative and insignificant relationship Accept Positive word of mouth vsThe study was based on five research objectives: (a) to determine the profile of respondents in terms of gender, type of account, educational qualification and banking experience, (b) to determine the level of service quality in BPR, (c) to determine the level of customer satisfaction among BPR customers (d) to determine relationship between service quality and customers’ satisfaction in BPR and (e) to recommend strategies enhance customer satisfaction basing on the study findingsRespondents were expected to tick the chosen appropriate answer, which are corresponding to a given mark in likert scale starting by 1=strong disagree to 4=strong agree

These are areas where more improvement is needed (IPAR, 2009)The findings revealed that there is big gender imbalance in the BankIt also shows that you certainly feel pleased with the service at the point you can advocate for itLists Lists LoadingHome News Stories Best Practices Feature Stories Events The Hotel Show GITEX 2016 GITEX 2015 GITEX 2014 Resources Press Releases Trainings New Media Kit 2.52 0.635 High 3 I consider myself to be loyal to BPR because it is usually a very satisfying experience Post your comment Name: * E-mail: Your comment: * Anti Spam Code: Can't read the image? click here to refresh Peer Reviewed Journals Make the best use of Scientific Research and information from our 700 + peer reviewed, Open Access Journals Journals by Subject Agri and Aquaculture Biochemistry Bioinformatics & Systems Biology Biomedical Sciences Business & Management Chemical Engineering Chemistry Clinical Sciences Computer Science Economics & Accounting Engineering Environmental Sciences Food & Nutrition General Science Genetics & Molecular Biology Geology & Earth Science Immunology & Microbiology Informatics Materials Science Mathematics Medical Sciences Nanotechnology Neuroscience & Psychology Nursing & Health Care Pharmaceutical Sciences Physics Plant Sciences Social & Political Sciences Veterinary Sciences Clinical & Medical Journals Anesthesiology Cardiology Clinical Research Dentistry Dermatology Diabetes & Endocrinology Gasteroenterology Genetics Haematology Healthcare Immunology Infectious Diseases Medicine Microbiology Molecular Biology Nephrology Neurology Nursing Nutrition Oncology Ophthalmology Orthopaedics Pathology Pediatrics Physicaltherapy & Rehabilitation Psychiatry Pulmonology Radiology Reproductive Medicine Surgery Toxicology International Conferences 2017-18 Meet Inspiring Speakers and Experts at our 3000+ Global Annual Meetings Conferences by Country USA Australia UAE Italy Germany UK Japan Brazil South Korea Netherlands Spain Canada China France India Malaysia Singapore South Africa New Zealand Philippines Poland Austria Turkey Finland Ukraine Denmark Mexico Norway Medical & Clinical Conferences Microbiology Diabetes & Endocrinology Nursing Healthcare Management Neuroscience Immunology Gastroenterology Genetics & Molecular Biology Pathology Alternative Healthcare Pediatrics Ophthalmology Oncology & Cancer Cardiology Dentistry Physical Therapy Rehabilitation Psychiatry Infectious Diseases Medical Ethics & Health Policies Palliativecare Reproductive Medicine & Women Healthcare Surgery Radiology Conferences By Subject Pharmaceutical Sciences Pharma Marketing & Industry Agri, Food & Aqua Nutrition Physics & Materials Science Environmental Science EEE & Engineering Veterinary Chemical Engineering Business Management Massmedia Geology & Earth science This includes punctual service delivery and ability to keep to agreements made with the customerTangibles 0.044 0.325 No significant relationship Accept Positive word of mouth vs

After data gathering, after two weeks, primary data was collected through questionnaires which respondents returned back to the researcher which allowed the researcher to go ahead to analyze the dataAs a process in time, service quality takes place before, and leads to overall customer satisfactionCaruana, Malta (2002) Service loyalty-the effects of service quality and the mediating role of customer satisfactionOpinion Opinion Comment Reader Comments Topics Featured LoadingQuestionnaires were distributed to respondents under the researcher supervisionIndustries Industries Banking & Finance Construction Education Energy Healthcare Media Retail Technology Transport Travel & Hospitality Featured LoadingGiven that call agents have to interact directly with the customers, they should possess the right skills, knowledge, professionalism and the ability to turn every situation around customer satisfaction.Managers have acknowledged the fact that it should be a strategy included in their policyNovembrieta RBased on researcher personal observation, more trained staffs in charge of handling customers’ problems are needed so that to solve problems of long waiting lines

The fear of competition is due to many factors among them includes the quality of its serviceDis-satisfaction over telephone banking prevails in the whole GCC, not just in the UAEAll respondents were given a questionnaire with explanation before filling inCompanies that have a more satisfied customer base also experience higher economic returns [3]Journal of Service Research 4: 60-75 5d8a9798ff

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